Updated January 16, 2019
Live Sports Trader (4 vacancies at the moment) –Football, Basketball, Tennis, Hockey
We are looking to hire LIVE TRADERS/ RISK MANAGERS for odds compilation on sporting events. The job involves trading and monitoring risk and probabilities on live football (soccer), tennis, volleyball, ice-hockey, basketball and other sports.
We offer:
- A fun work environment for sports lovers.
- The possibility to grow within the team and take responsibility.
- A starting salary of around $1.500.000 Pesos plus the possibility to apply for an extra bonus after the training and test periods.
- All Legal Benefits.
Main Responsibilities:
- Setting up and running LIVE sportsbetting markets.
- Settling, checking and ensuring the correct working of our live betting offer.
You should:
- Be willing to work NIGHTSHIFTS 5 days a week, including late shifts AND weekends, normal working hours are between 2 PM and 1 AM, sometimes longer or shorter (Do not apply unless you are able to work late and weekends!).
- Be willing to work on most weekends as a standard (Bonus pay on Sunday).
- Be quick to find information online.
- Have a decent command of English or German language.
- Be good with numbers and able to calculate in your head.
- Be a true sports-enthusiast.
Ideally you have:
- Experience placing bets with bookmakers and exchanges.
- Knowledge of odds compiling.
- Understanding of the concept of “value” in betting.
- A strong desire to work in the betting industry.
¿Are you interested in working with us?
¡Send us your CV!
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Brazilian Customer Service Agent
(2 vacancies at the moment)
We are looking to hire BRAZILIAN CUSTOMER SERVICE AGENTS that will be dealing with customers queries via e-mail and live chat to provide education, support, troubleshooting, solutions and special offers to customer database and collect, organize and report feedback from products and services offered by our client.
As part of daily duties, “Brazilian Customer Service Agent” will also place outbound calls for security verifications and marketing purposes
We offer:
- A fun work environment for sports lovers.
- The possibility to grow within the team and take responsibility.
- A starting salary of around $1.800.000 Pesos plus the possibility to apply for an extra bonus after the training and test periods.
- All Legal Benefits.
- Organisation of ColombianWork Visa if necessary
- Schedules will rotate and for this reason it would be ideal to have a full time availability. Some shifts begin in the morning and others in the afternoon.
Main Responsibilities:
- Work directly with customers via telephone, e-mail and email to offer solutions, special offers, products and/or services to current customers in order to increase revenue.
- Educates customers on product offerings and services to improve their “on-line presence” and answers questions from customers building value in the customer relationship.
- Identifies customer issues and provides appropriate solutions offering additional services.
- Escalating issues to relevant departments
- Continued product education to better service customer
Skills/Requirements:
- One or more years’ experience of Customer Service (desirable in a high volume fast paced environment)
- Native Brazilian – spoken and written language
- Intermediate English Level – spoken and Written
- Excellent verbal and written communication skills
- Strong customer service skills
- Sales oriented
- Experienced with Web Based Applications and systems
- Good organizational skills and the ability to multitask and prioritize in a high-volume, fast paced environment
- Ability to manage sensitive and critical client information
- Problem solving, proactive and decision making skills
- Availability to work in shifts
- Attention to detail
- Adaptability
- Teamwork
- Stress management skills
¿Are you interested in working with us?
¡Send us your CV!
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Payments Processing & Fraud Analyst (0 vacancies at the moment)
We offer:
- A fun work environment for sports lovers.
- The possibility to grow within the team and take responsibility.
- A starting salary of around $1.500.000 Pesos plus the possibility to apply for an extra bonus after the training and test periods.
- All Legal Benefits.
- Organisation of ColombianWork Visa if necessary
- Schedules will rotate and for this reason it would be ideal to have a full time availability. Some shifts begin in the morning and others in the afternoon.
Scope of position
- Reports to: Head of Payments and Fraud
- Direct Reports: none
- Department: Payments and Fraud
Key Responsibilities
- Maintain and review online customers accounts and activity
- Authorize and process customers withdrawal requests
- Processing of customers bank deposits
- Payments investigations
- Liaising with third parties such as bank and payment service providers
- Maintain transaction records of players’ funds internally
- Prevention and detection of fraud
- Customer document verification, full KYC procedure
- Spotting and investigating suspicious activity
- Maintain and review online customers accounts and activity
- Minimize fraud loss and chargeback rates through the prevention, detection and Investigation of fraudulent or suspected transactions and accounts.
- Contest chargeback claims wherever possible and economically viable, and ensure claims for recoveries are actively pursued.
- Liaising with third parties such as police and payment service providers
Key Relationships
- Internal: Customer Service, Fraud, VIP Management
- External : Banks, Payment Service Providers.
Decision Making Authority
- Authorisation or cancellation of withdrawal request < EUR 500 (or equivalent currency)
- Keeping customer accounts open/closing them if suspicious
Requirements
- Level of education: Graduation of high school or post-secondary school
- Work Experience: Preferably at least one year
- Skills Strong communication skills; understanding and implementing, KYC and anti-fraud policies; knowledge of Internet related software
Language Skills
| Language | Listening | Reading | Speaking | Writing |
| English | B2 | B2 | B2 | B2 |
European Competence Level, see appendix
¿Are you interested in working with us?
¡Send us your CV!
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Brazilian Live Sports Trader (0 vacancies at the moment) –Football, Basketball, Volley, MMA
Young and dynamic company in Medellin (Aguacatala) is looking to hire BRAZILIAN LIVE TRADERS/ RISK MANAGERS for odds compilation on sporting events. The job involves trading and monitoring risk and probabilities on live football (soccer), tennis, volleyball, ice-hockey, basketball and other sports.
We offer:
- A fun work environment for sports lovers.
- The possibility to grow within the team and take responsibility.
- A starting salary of around $2.000.000 Pesos plus the possibility to apply for an extra bonus after the training and test periods.
- All Legal Benefits.
- Organisation of ColombianWork Visa if necessary
Main Responsibilities:
- Setting up and running LIVE sportsbetting markets.
- Settling, checking and ensuring the correct working of our live betting offer.
You should:
- Be willing to work NIGHTSHIFTS at least 2 days a week, including late shifts AND weekends, normal working hours are between 2 PM and 1 AM, sometimes longer or shorter (Do not apply unless you are able to work late and weekends!).
- Speak Brazilian Portuguese
- Have a good knowledge and be up to date on Brazilian Professional Sports, Politics, Society events
- Be willing to work on most weekends as a standard (Bonus pay on Sunday).
- Be quick to find information online.
- Have a decent command of Portuguese AND English or German language.
- Be good with numbers and able to calculate in your head.
- Be a true sports-enthusiast.
Ideally you have:
- Experience placing bets with bookmakers and exchanges.
- Knowledge of odds compiling.
- Understanding of the concept of “value” in betting.
- A strong desire to work in the betting industry.